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Fault report

Reporting Faults

When you submit a fault report online, it will be sent directly to a property management system, where the tasks are forwarded on to relevant subcontractors.

Report the fault in English or Finnish only. Be as specific as possible. Allowing the maintenance personnel to enter your apartment with a master key will speed up the completion of your maintenance request.

It’s the tenant’s responsibility to report any fault or damage in the apartment. Failure to comply may lead to liability. If you have pets, please mention this in your fault report. The maintenance personnel will contact you to arrange a suitable service time.

Report a fault if:

  • the temperature in your room is below 21°C
  • windows and doors do not close properly
  • you notice the air-conditioning is not working properly
  • windows fog up or frost
  • any of the household appliances break down
  • faucet, sink, shower, etc. leaking or drain is blocked
  • there are inappropriate odors in the apartment
  • if you are unsure or experience a problem with any feature of your apartment

Report a fault

NB. Report only one fault per form. If there are several faults, please send a new form about each fault separately. You may select the location and apartment from the menu. If needed, you can leave additional notices. If possible, please add pictures of the fault. Videos cannot be added to the fault report.

When filling the fault report, please make sure that your contact details are correct, in case the maintenance needs to contact you before the apartment is visited.

In an emergency case, call the maintenance company or the 24/7 number of maintenance company. Contact

Report one fault per form, so that repair requests are directed to the right person.

Fault reporting form