Koas Resident Portal
The most important everyday tool and information bank for every Koas resident.
The Koas Resident Portal is a browser-based service that allows you to conveniently book resident facilities and services online. Through the Resident Portal, you can also find instructions, maps, and current announcements related to your housing location. In addition, you can view the current status of your rent payments.
On this page, you can learn how to use the portal, explore available services, and find help for common issues related to the Resident Portal. Please keep your contact info up to date as we may also send important notifications to your email through the Resident Portal.
Instructions for using Resident Portal
You can register for the Resident Portal once your lease agreement has been signed and all the required formalities have been completed. We recommend registering to Resident Portal latest when you move in to your Koas home.
When logging in for the first time, you must verify your identity using Finnish online banking credentials or, if you don’t have those, please use the same passport or identity card number that you have previously provided to Koas.
Select “Register as a user” on the login page and follow the instructions.
After registration, you can log in to the Resident Portal using your email address and password.
Please note that terminating your lease agreement will also require strong electronic identification.
If you can’t sign in despite these instructions, please contact the housing office by e-mail at koas@koas.fi
Through Resident Portal, you can book location-specific facilities and services intended for all Koas residents, such as:
- Laundry time slots
- Sauna time slots
- Lounge facilities (in limited locations)
- Gym (in limited locations)
- Parking (in limited locations)
- Storage space (in Myllyjärvi, Ristonmaa, Ykköspesä, Kotiraide/Ratapiha)
- BikeBox for special bike storage (in Kankaantorni, Korttelikylä)
- Ykköspesä sauna and cabinet (Ykköspesänkatu)
- Koas Meeting Room study space and cabinet (Kauppakatu 11)
- Koas Bike electric bike (Kauppakatu 11)
Please note that some of the services may be subject to a fee, in which case payment is made at the time of booking as an online payment.
Some of the services available to residents, such as private sauna times, are booked and paid in Resident Portal when you make reservation.
Please note that reservations are binding, and paid bookings will not be refunded if you cancel your slot.
Instructions for problem situations
Don’t worry, you can change your password through the “Forgotten your password?” link on the login page of the resident portal. Through the same link, you will also find instructions for creating an entirely new account, for example if you no longer have access to your email.
Even if your name changes during your tenancy, your Resident Portal login credentials will remain the same. However, remember to notify the housing office at koas@koas.fi of the name change so that postal mail is delivered correctly.
If your email address has changed, remember to update the current information in your user profile. Log in to the resident portal with your credentials and select “My information” from the menu in the upper left corner.
Change your email address and confirm the updates by selecting “Save”.
If you are not receiving Koas resident portal notifications directly to your email, please check that your email settings in your user account are correct.
Log in to the resident portal with your credentials and select “My information” from the menu in the upper left corner. Make sure that your email address is written correctly.
If you make any changes to your information, remember to click “Save”.
In case there are still issues regarding the email notifications or the use of the Resident Portal, please contact Koas customer service at koas@koas.fi.